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Refund/cancellation policy

 

Thank you for Scheduling your Consultation at Legal Documents Preparation. Please NOTE: This is Non-Lawyer Documents Preparation Services only. We help you to properly fill out Immigration Forms for USCIS, we DO NOT provide legal advice. If you need legal advice please consult with an Immigration Attorney.

 

  • Due to the nature of our business we provide you with the requested information over the phone on how to prepare and file US Immigration Forms with USCIS , to be eligible for the refund you have to express your concern during the Telephone Consultation with the advisor, request to end the Consultation and request a refund.

  • You have to clearly explain to the advisor during the session why you would like to receive a refund. No refund will be provided without customer explanation.

  • Only regular priced services may be refunded, sale items cannot be refunded.

  • You may request to cancel your session for a full refund, up to 72 hours before the date and time of the event. Cancellations between 25-72 hours before the event may be transferred to a different date/time of the same session. 

  • Cancellation requests made within 24 hours of the Consultation date/time may not receive a refund nor a transfer. 

  • When the session is completed and you received all the information from the advisor no refunds will be provided.

 

When you request and pay for the consultation, you agree to these terms.

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